Shipping Policy
At Homio Designs we offer:
- Free Shipping on all orders
- Duty Free delivery to USA, CA, AU, UK and Europe (please contact us to make sure your item qualifies for Duty Free delivery)
- Door to door delivery
- Wholesale prices for bulk orders
- Furniture Customisation
- Fast Shipping by air or sea
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. If a furniture piece requires customisation, the processing time may take longer than a week.
Please note: large items (chairs, coffee tables, benches) will take to ship longer due to their size and longer custom processing time. It can take up to 35 business days to arrive depends on your delivery address. If the sofa or chair exceeds the allowed size for air shipping we ship by fast sea shipping which can take 35-40 days business days to arrive. Its is the fastest way to ship large furniture from our warehouses.
Small items such as statues, vases, small stools, tableware, etc., are delivered with 14 business days by our fastest courier such as DHL, YunExpress, UPS.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates
We offer secure Free Shipping on all the orders!
We ship to USA, Canada, Australia, United Kingdom and Europe. If you need your item with you in a matter of days we can offer you Express Shipping. Please speak to our Customer Care Team, who will be happy to assist where possible.
Delivery Zones
Homio Designs delivers to the following countries for free:
Belgium
Canada
Czechia
Finland
Denmark
France
Germany
Hungary
Greece
Poland
Norway
New Zealand
Netherlands
Italy
Ireland
Indonesia
Switzerland
Sweden
Spain
Romania
Portugal
Thailand
United Kingdom
United States
United Arab Emirates
Hong Kong
Singapore
Shipment Confirmation & Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status (if the shipping company provides it). Please allow 48 hours for the tracking information to become available.
You can also track your order using our Tracking Page.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Customs, Duties and Taxes
Homio Designs offers duty free delivery for most of our products. Please contact us via email [email protected] to find out if your order qualifies for duty free delivery.
In case if you are required to pay the import fee please note the following:
- If your parcel was received at the mail warehouse please contact the customs to pay the custom fee, so you will receive your parcel quickly.
- Normally you have up to 20 days to pay the custom fee.
- If the fee will not be payed the parcel will be automatically sent back to us.
If your product does not qualify for duty free delivery all fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please send an email to [email protected]