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Shipping Policy

In-Stock & Ready-to-Ship Items

Cutoff Time – 2:00 PM (GMT) Greenwich Mean Time (London)
Order Handling Ready-to-ship items – 3-5 business days
Delivery Time – 12-18 business days after shipping
Delivery Zones: 
Asia (Singapore, Hong-Kong, China, Japan, Indonesia, Malaysia, Russia, Vietnam, United Arab Emirates)
Americas (United States, Australia, Canada, New Zealand)
Europe (Spain, France, Italy, Portugal, Greece, Czechia, Poland, Romania, Sweden, Switzerland, Denmark, Belgium, Norway, Netherlands, United Kingdom, Slovakia, Slovenia, Estonia, Luxembourg, Austria, Germany)
We usually take 3 to 5 days to process a ready to ship item. We use FedEx, UPS, or DHL & YanExpress as carriers to ship most small sized items.
A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email once the order is shipped. Note that many times you do not receive the tracking number of the order immediately because, generally, the goods are sent away 24 hours before we send the tracking information.
You can refer to order ETA on the product page to know approximately when to expect delivery of your In-stock & Ready to ship parcel. It is only approximate but from our experience most of the times it is exact. We cannot give you exact day and time of delivery as we send our parcels with different logistic companies depending on the country of destination and most courier companies do not update the delivery date, so we prefer our customers to know an approximate date to avoid confusion. In any case you can reach out to customer support by email [email protected] and ask if we can provide you with exact delivery date.
We do not accept the cancellation of orders that are In-stock & Ready-to-Ship after the order has been placed, but if you need to change a color, size or the item itself we can easily do it if you let us know same day by email [email protected].
Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. All returns of orders that are In-Stock & Ready-to-Ship are customers responsibility.  We will cover and take care of any replacements that needs to be issued in case of damage or quality issue if the mistake was made by us.

Made-to-Order Items

Cutoff Time – 2:00 PM (GMT) Greenwich Mean Time (London)
Order Handling Made-to-Order items – 5-7 business days
Delivery Time – 25-35 business days after shipping
Delivery Zones:
Asia (Singapore, Hong-Kong, China, Japan, Indonesia, Malaysia, Russia, Vietnam, United Arab Emirates)
Americas (United States, Australia, Canada, New Zealand)
Europe (Spain, France, Italy, Portugal, Greece, Czechia, Poland, Romania, Sweden, Switzerland, Denmark, Belgium, Norway, Netherlands, United Kingdom, Slovakia, Slovenia, Estonia, Luxembourg, Austria, Germany)
Lead production time of up to 7 working days. We usually ship larger items from our overseas partners through sea freight, unless we have offered a version of expedited shipping, in which case, the process will be shortened. We also use air freight for some furniture which means the delivery time will be much quicker than stated next.
A shipping order will be created after the order has been customised from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email once the order is shipped. Kindly note that sometimes tracking number is not available due to parcel being sent by sea freight (large sofas or chairs and bulk orders). Nevertheless we will be updating you by email on every step of the way about your order delivery progress.
Most of materials, fabrics are in stock and ready to be made for the reason the production time is only 7 days. But in some rare cases when the fabric is not in stock and needs to be purchased you will be informed about a longer production time due to waiting for the fabrics to arrive.
You can refer to order ETA on the product page to know approximately when to expect delivery of your Made-to-Order parcel. It is only approximate but from our experience most of the times it is exact. We cannot give you exact day and time of delivery as we send our parcels with different logistic companies depending on the country of destination and most courier companies do not update the delivery date, so we prefer our customers to know an approximate date to avoid confusion. In any case you can reach out to customer support by email [email protected] and ask if we can provide you with exact delivery date.
We do not accept the cancellation of Made-to-Order items after the order has been placed, but if you need to change a color, size or the item itself we can easily do it if you let us know same day by email [email protected].
Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.
In case of damage or quality issue – we will send a replacement of your order for no extra cost if the mistake was made by us.

Freight Deliveries: For residential freight deliveries, the freight company will call prior to delivery to set up a delivery appointment. If you miss your delivery appointment, a new appointment will be made. For business freight deliveries, the delivery will be made during normal business hours.

Shipping Handling

We do outsource the shipping of our products to reliable and well-known logistics companies that we collaborate with and private agents (in case of sea shipping). As such, we do not handle your products directly. The ordered goods will be handed over on your behalf to a transport company. As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company, we will handle all the disputes from our side with the shipping company and also arrange an order replacement for you.

We use the following shipping parties:

DHL
PostNL
Fedex
UPS
USPS
YanExpress
ChinaPost
Local freight forwarders depending on country of destination
Sea Freight Forwarders

Warranty

With our 1-Year Warranty, rest assured that we will shoulder the responsibility for safe delivery by meticulously handling any issues that may arise during transit. In the rare event that your item arrives defective, our committed customer support will promptly arrange for a replacement piece to be shipped to you. Alternatively, if the situation warrants a repair, we will scour our network to find a skilled local craftsman to restore your item to its original glory. Our warranty is designed to give you complete peace of mind, ensuring a seamless and satisfactory resolution to any unforeseen circumstances.

Tax
We do not charge taxes on our products.

 

Can’t find the answer to your question?

Please send an email to [email protected]

Customer Support

Address: 167-169 Great Portland Street, London, United Kingdom.

Email: [email protected]

Contact Form: https://homiodesigns.com/contact-us/

Phone: +447700148364

Company Name: Homio Designs

Customer Service: Monday to Friday: 10am-6pm GMT